3.1 That human resource planning for both the academic and non-academic staff (including succession, promotion, re-deployment, termination, and retirement) is carried out to fulfil the needs for education, research, and service.

3.2 That there is a well-established academic staff promotion and tenure system, and that this is well-implemented.

3.3 That staff competences including leadership skills for various staff categories are identified, established, and implemented.

3.4 That the training and developmental needs of the staff are identified and that activities are implemented to fulfil them.

3.5 That an efficient performance management system, including reward, recognition, and coaching/mentoring schemes, is implemented to motivate and support education, research, and service.