6.1 The student intake policy, admission criteria, and admission procedures to the programme are shown to be clearly defined, communicated, published, and up-to-date.

6.2 Both short-term and long-term planning of academic and non-academic support services are shown to be carried out to ensure sufficiency and quality of support services for teaching, research, and community service.

6.3 An adequate system is shown to exist for student progress, academic performance, and workload monitoring.  Student progress, academic performance, and workload are shown to be systematically recorded and monitored.  Feedback to students and corrective actions are made where necessary.

6.4 Co-curricular activities, student competition, and other student support services are shown to be available to improve learning experience and employability.

6.5 The competences of the support staff rendering student services are shown to be identified for recruitment and deployment.  These competences are shown to be evaluated to ensure their continued relevance to stakeholders needs.  Roles and relationships are shown to be well defined to ensure smooth delivery of the services.

6.6 Student support services are shown to be subjected to evaluation, benchmarking, and enhancement.